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Having problems?


If you can't Log on...

  • You must be a registered user to log in to the Gateway.
    If you are a parent of a student a Dorothy Stringer School, you must complete and return a registration form. This can be downloaded here
  • If you are registered but have forgotten your username or password, you can request a reminder here.

  • Please ensure that you are using one of the supported browsers listed below.
    Please note that ONLY the browsers listed here will work correctly with the Gateway.


 

Browser​

PC​ Apple​
Internet Explorer 8 and above​
​Yes ​No
Mozilla Firefox 4 and above​
​Yes ​Yes
Safari 5 and above
​Yes ​Yes

 

Note: Google Chrome is NOT supported at present.

 

If the gateway appears to hang when you download a file...

It is recommended that you select "This is a private computer" when connecting from home. This will ensure that you are not prompted for your password everytime you download a file and will provide a richer interface.

However, please select "This is a public or shared computer" if you are logging on from an insecure location such as a library, a friend's house or an internet cafe"
For further information click here

 

General advice

It is expected that you will have up to date anti-virus software installed on your computer at home. If you do not, AVG is a good free product available from: free.grisoft.com.

 



   Dorothy Stringer School, Loder Road, Brighton, BN1 6PZ          Tel: 01273 852222         Fax: 01273 852310        Email: office@dorothy-stringer.co.uk